Houston airport obtains the first coveted 5-star rating in North America


Houston travelers now have new bragging rights. William P. Hobby Airport has just been awarded prestigious 5-star airport status in the Skytrax World Airport Ranking for 2022. This makes Hobby the number one airport in Texas, the United States and North America – and one of 16 airports around the world to land the 5 star rating.

A little about this ranking: The Skytrax World Airport Star Rating is a global benchmark for quality assessment for the aviation industry, describes a press release. All airports are rated between 1 and 5 stars after a detailed audit analysis of facilities and service from staff to customers in all areas of frontline service.

In the new poll, Hobby soared in all 29 rating categories. Skytrax’s international 5-star rating also highlighted the “wide range of substantial improvements to the customer experience from inside terminals, passenger facilities and customer service initiatives”.

Skytrax praises recent Hobby upgrades such as a new children’s play area, state-of-the-art restrooms, modern signage and information systems, a prayer room and a new stage for music performances live.

Meanwhile, Houston’s other airport, Intercontinental George Bush, maintained its 4-star rating for the fifth consecutive year and increased its score in all rating categories.

Houston Airports notes in a statement that construction continues to advance the international terminal redevelopment program, such as the Mickey Leland International Terminal Project, which aims to create two 5-star airports in Houston.

“The entire Houston Airports team has worked tirelessly to achieve this accomplishment at Hobby Airport,” Houston Airports Director of Aviation Mario Diaz said in a statement. “Providing the highest standard of customer service, exceptional amenities and state-of-the-art facilities has earned us five stars at Hobby Airport and an enhanced 4-star rating at Bush Airport, and we now owe our passengers to continue to deliver excellence at every step. of the airport experience.

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